Help when you need it.

Get help

Contact support@getsublimit.com using your purchase email. Include your SubLimit version, the step that failed and the error message. For a screenshot, hide private information first.

Never send card numbers, passwords, sign-in codes, activation credentials or workforce files. Support requests and refund decisions are handled by Profitpin LLC.

Billing and cancellation

In SubLimit, open Overview → Activation, then Manage or cancel subscription (Billing in newer versions). This opens Stripe’s secure customer portal for payment details, invoices and cancellation.

If you cannot open the app or billing portal, email support@getsublimit.com from your purchase email to request help or cancellation. Do not purchase another subscription to recover access.

Canceling renewal and requesting a refund are separate actions. To request a refund, contact support with your purchase email and invoice reference. Do not include payment-card details.

Restore access

Open Overview → Activation and select Refresh access if your saved access is available. If it is missing, verify your purchase email and choose Restore access. Do not purchase another subscription.

One subscription covers two Windows computers, such as your desktop and laptop. On the second computer, use the same purchase email and choose Restore access. Your local files do not automatically sync between computers.

For a lost, broken or replacement computer, contact support from your purchase email to arrange a transfer. Restoring a workspace backup does not transfer activation credentials. If your version does not show Restore access, contact support for help.

Your records remain yours

An expired subscription does not delete your saved reporting history. History, backup, restore and export remain available. Keep a current backup before changing computers or reinstalling.

If you cannot access a record, report the error without attaching workforce data. The tutorial and customer guide explain the local reporting and backup workflow.